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Shipping Policy
Delivered with Care, Arriving with Grace
At Valmerra, every detail matters—even the journey your handbag takes to reach you. We treat each order as a singular expression of trust, and we ensure it arrives with the same care it was crafted with.
Complimentary Global Shipping
All Valmerra orders include complimentary express shipping, insured and trackable, to over 60 countries. Delivery typically takes 3–7 business days, depending on destination.
Signature Upon Delivery
For your security and peace of mind, all packages require a signature upon arrival. This ensures your Valmerra piece is received with the reverence it deserves.
Packaging
Your handbag is nestled in a custom-designed, FSC-certified box, wrapped in soft cotton dust bags, and sealed with a handwritten note—never plastic, never rushed.
Duties & Taxes
For international orders, import duties, taxes, and customs fees may apply and are the responsibility of the recipient. These are not included in your Valmerra purchase total and are determined by your local government upon arrival.
Should you have special delivery instructions or wish to coordinate a gift arrival, our concierge team is happy to assist.
📧 CARE@VALMERRA.COM
Common Inquiries We Handle:
- Product recommendations & styling advice
- Custom monogramming requests
- International shipping & duties
- Leather care & maintenance guides
- Returns, repairs, and lifetime support
We offer personalized support—because luxury should feel human.
