OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I reach Valmerra for personal styling or product guidance?

Our Care Team offers personalized consultations to help you find the perfect handbag for your lifestyle, wardrobe, or occasion. Simply email us at CARE@VALMERRA.COM , and a dedicated advisor will respond within 24 hours with tailored recommendations.

2. Do you offer monogramming or bespoke design services?

Yes. Valmerra provides discreet hand-stitched monogramming on select styles, as well as limited bespoke commissions for clients seeking a truly singular piece. Inquire via email to explore possibilities—each request is considered with care.

3. Can I visit a Valmerra showroom?

We welcome you by private appointment to our intimate showrooms in Paris and Milan, where you can experience our collections firsthand, meet our artisans, and discover the tactile beauty of our leathers. Please contact us to schedule your visit.

4. What if my Valmerra handbag needs repair or care?

Valmerra stands by its craftsmanship for life. Should your handbag ever require cleaning, conditioning, or restoration, our Atelier Services are available globally. Email us with details, and we’ll guide you through our complimentary care program.

5. Do you collaborate with interior designers, stylists, or editorial teams?

Yes. We gladly partner with creative professionals for editorial features, private client styling, and curated gifting. Please introduce yourself and your project at CARE@VALMERRA.COM with the subject line “Professional Collaboration.”

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS